A self-service kiosk is only self-service if the visitor can actually use it. In a country as linguistically diverse as India — and for visitors with disabilities anywhere — a check-in that assumes English and perfect eyesight quietly excludes a large share of the people arriving.
Why language matters at the desk
A contractor or delivery driver may be far more comfortable in a regional language than in English. Offering the check-in flow in the languages your visitors actually speak is the difference between a smooth arrival and a confused queue that needs staff to intervene.
Accessibility is part of the same goal
- Readable text sizes and strong contrast.
- Clear, simple flows that do not assume tech fluency.
- Support for assistance where self-service is a barrier.
- A receptionist console fallback for anyone who needs a hand.
Inclusion is also efficiency
This is not only about fairness. A visitor who can complete check-in themselves, in their language, does not tie up a receptionist — so accessibility and throughput pull in the same direction.
Inclusive check-in with Certopact
Certopact Access and touchless check-in are designed to be usable for a broad range of visitors, with a staffed console for anyone who needs assistance.