Version 1.1 · Effective 15 June 2026 · Jurisdiction: India
1. Acceptance of these terms
These Terms of Service (“Terms”) are a binding agreement between you and Perigeon Software Private Limited (“Certopact”, “we”), operator of certopact.com and the Certopact products. By creating an account, or by accessing or using the service, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it.
2. Definitions
- Customer — the enterprise that subscribes to Certopact.
- Authorised Users — employees or contractors the Customer grants access (e.g. admins, receptionists, hosts).
- Visitors — individuals who check in through the service.
- Service — Certopact Entry and Certopact Access, their kiosks, admin consoles, APIs and integrations.
3. The service
Certopact provides two products, used individually or together:
- Certopact Entry — identity verification using Aadhaar and DigiLocker, with name-match scoring, Live Face and offline verification (OVSE).
- Certopact Access — visit management: pre-registration, kiosk and walk-in check-in, host approvals, badge printing and visitor logs, with Entry's verification available as an in-flow step.
We may update, add or remove features over time; we will not materially reduce core functionality of a paid subscription during its term without notice.
4. Accounts & security
You must provide accurate information, keep credentials confidential, use strong passwords with multi-factor authentication for admin and engineering access, and report any compromise immediately to [email protected]. Authorised Users must be at least 18 years old. You are responsible for activity under your accounts.
5. Acceptable use
You must not:
- verify any person's identity without their consent;
- submit false, or someone else's, visitor data;
- reverse-engineer, copy or bypass security features of the service;
- resell or sublicense the service without our written permission; or
- use the service in breach of Indian law, including the Aadhaar Act, 2016 and the DPDP Act, 2023.
6. Customer data & responsibilities
You own your Customer Data. You grant Certopact a limited licence to process it solely to deliver the service and meet legal obligations, as set out in our Privacy Policy and Data Processing Agreement. As Data Fiduciary, the Customer is responsible for obtaining visitor consent, displaying the required notices, and ensuring DPDP Act and Aadhaar Act compliance for both Entry verification and Access check-in.
7. Aadhaar, UIDAI & DigiLocker
Identity verification (in Entry, and in Access where KYC Verification is enabled) operates within the UIDAI framework. Certopact never stores the full Aadhaar number or raw biometrics, and supports both online (OTP) and offline (secure QR / Paperless Offline e-KYC) verification. The Customer must:
- display the required consent and disclosure to visitors;
- obtain explicit, informed consent before verification; and
- not deny entry solely because a visitor declines Aadhaar verification (an alternative must be offered).
Misuse of Aadhaar data can attract penalties of up to ₹1 crore under the Aadhaar Act, 2016 and up to ₹250 crore under the DPDP Act, 2023.
8. Fees & payment
All fees are in INR; GST and TDS apply separately as required by law. Invoices are due within 30 days. Late amounts accrue interest at 1.5% per month, and the service may be suspended after 60+ days overdue. Fees are non-refundable except where expressly stated in your order.
9. Intellectual property
Certopact retains all rights to its brand, software, design and documentation across both products. You may not copy, modify, resell or sublicense them without written permission. You retain your Customer Data; if you give us feedback, we may use it without restriction.
10. Confidentiality
Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.
11. Warranties & disclaimers
The service is provided “as is” and “as available”. We warrant that it will perform materially in line with its documentation, but disclaim all other warranties, including merchantability and fitness for a particular purpose. We do not guarantee uninterrupted or error-free operation, or the availability of third-party services such as UIDAI or DigiLocker.
12. Limitation of liability
Neither party is liable for indirect, incidental, consequential or lost-profit damages. Each party's aggregate liability is capped at the fees paid in the 12 months before the claim. This cap does not apply to breaches of confidentiality, IP infringement, gross negligence or wilful misconduct, or liabilities that cannot be limited by law.
13. Indemnification
The Customer will indemnify Certopact against claims arising from its breach of these Terms, failure to obtain visitor consent, or its Customer Data. Certopact will indemnify the Customer against third-party claims that the service itself infringes their intellectual property.
14. Term & termination
Either party may terminate for material breach not cured within 30 days, or for convenience with 60 days' notice effective at the end of the then-current term. On termination, Customer Data is available for export for 30 days, after which it is deleted except where law requires retention.
15. Governing law & disputes
These Terms are governed by the laws of India. The parties will first attempt to resolve disputes through good-faith negotiation for 30 days; failing that, disputes are resolved by arbitration seated in Ahmedabad, Gujarat under the Arbitration and Conciliation Act, 1996.
16. Changes
We may update these Terms; we will change the “Effective” date above and, for material changes, notify account holders. Continued use after changes means acceptance of the updated Terms.
17. Contact
Legal: [email protected]
General: [email protected] · +91 63574 97151
Post: Perigeon Software Private Limited, Ahmedabad, Gujarat, India