A managed office building has a single front desk but many occupiers, each with their own visitors, hosts and rules. Facility managers have to give every tenant a clean experience while keeping one accurate picture of who is in the building — a balance a shared paper logbook can not strike.
The multi-tenant challenge
- Each tenant wants its own hosts, branding and visitor policies.
- Tenants should not see each other's visitor data.
- Facilities still needs a building-wide view for safety and security.
- One reception team serves everyone, so the flow must be simple.
What good multi-tenant looks like
Per-tenant configuration with data separation, a shared reception flow, and a facilities-level roll-up. A visitor for one occupier checks in, their host is notified, and the record stays private to that tenant — while facilities can still answer who is in the building in an emergency.
Why the building-wide view matters
In an evacuation, tenant boundaries do not matter — you need everyone. A single live on-site list across all occupiers is what makes a building-wide roll call possible, and it feeds accurate visitor analytics for reception staffing and space planning.
Certopact for facility managers
Certopact Access supports per-site configuration and a searchable log across a portfolio, so each tenant gets its own flow while facilities keep one view. Explore the wider visitor management system.